Secux Support > FAQ > Firmware


How to use my iPhone/iPad on SecuX wallet through Bluetooth function?

The iPhone or iPad requires version iOS 9 or later. Please refer to the following steps for connection:
(1) Download SecuXcess APP from Apple Store.
(2) Enable Bluetooth function on both SecuX wallet and iOS device.
(3) Activate SecuXcess APP and select SecuX Wallet to connect.
(4) Enter One Time Password shown on the host device display.


Is using the Bluetooth function safe during crypto transactions?

A SecuX wallet is equipped with an Infineon CC EAL5+ Secure Element chip that safely carries your PIN code and Private Key. When the Bluetooth function is activated or running, the wallet connects to your host device. The MCU is the chip which is accessed by your host device for data transit. While this occurs, your private key for transaction signatures remains protected inside the security chip which is never accessed during this process and will not be susceptible to any attack from outside the wallet.

What is the security certification of SE (secure element) on SecuX wallets?

The Secure Element is rated CC EAL5+. CC EAL5+ certification verifies that a product has been security-tested and held to a particular standard of protection; EAL5 is equivalent to semi-formally designed and tested while “+” implies one or more additions to the EAL base level rating.

How can I upgrade to the latest version of my SecuX wallet?

Please get connect to the SecuXcess site and access into your account, click on “settings”, it will show General and Update tabs. Click Update and follow the steps to update your wallet with the latest firmware.


How do I create my own account for any type of coins and tokens in my SecuX wallet?

The SecuX wallet uses a chrome-based web-wallet platform “SecuXcess” to transact Bitcoins and Altcoins, and it supports 7 main coins and ERC-20 tokens (1,040+). SecuXcess lists the top 10 ERC-20 token for managing token accounts easily. Other ERC-20 Tokens can be customized on the SecuXcess website by users.

Is my PIN secured enough on SecuX wallet?

When you set your PIN on SecuX wallet, it requires 4 to 8 digits to be entered as a PIN. Every time users enter or use the device, it requires this PIN code. 5 incorrect inputs of the security code will reset and wipe the device. A dynamic keypad is implemented here to avoid accurately tracing fingerprints left on the screen in case it gets stolen or if someone nearby attempts to recognize and visually steal your PINs.

What does “Idle time to log out expired” mean?

If you set “Idle time to log-out” on Settings mode, you may choose a preferable amount of idle time to log-out of your device as a security feature on any SecuX wallet. Any log-out actions will disconnect your wallet from a connected host device. If you need more time for a transaction, please set a longer time to avoid any interruptions during your transaction.

How does the phrase (24 word in SecuX wallet) seed code work?

SecuX Crypto hardware wallet uses a Hierarchical Deterministic Wallet Architecture and is compliant with BIP32, BIP39 and BIP44 Protocol. Once you initiate the device, it will generate a 24-word seed phrase that should only be written on a recovery sheet and kept in a very safe place. The architecture is based on BIP32, BIP39 and BIP44 protocol so that users can swap from any brand of hardware wallets that is made with the same architecture. In this way, even if our company somehow no longer exists on the market, users are able to recover their data and load it onto a new hardware wallet with their 24-word seed phrases with no worries.

What should I do if I forgot my PIN?

Find your recovery sheet. You need to recover your account on the device with a 24 word phrase. Input the wrong or incorrect PIN 5 times on the device and it will reset the device. Choose “Recover from an existing account” then enter the 24 words in the order they are written.

Why is my wallet always “logged out” all the time?

Please check the “settings” mode to see how long you set the “idle time to power off” and the “idle time to log-out” and make sure that you have given yourself enough time. As a security feature on SecuX wallet, the default time-frame on the “idle time to power-off” is 30 minutes, while the “idle time to log-out” is 10 minutes. Please note that log-out will disconnect your wallet from a connected host device. If you need more time for a transaction, please set a longer time-frame to avoid any interruptions during your transactions.

What are the differences between “Idle time to Power off” and “Idle time to Log-out”?

SecuX wallet defaults to a 10 minute timer to log-out of the account. When this occurs, the connection is discontinued as well. You will have to re-enter the PIN (screen is on) to access to the account as a security design. The device will automatically power off after 30 minutes at idle. 30 minutes is the time-frame as a default for “Idle to Power off” as a power-saving design.