How it works > Firmware Update > iOS / Android App

Read the Terms and Enter the Update App

1.  Please carefully READ through the following terms before you continue. Once you have read through the terms, check the mark next to I have read and agree to SecuX Services Terms of Use and Privacy Policy.

2. Tap on Enter App.

Select Your Device

Select your device and tap Continue.

Firmware Update Information

Review Firmware update information and tap on I want to update firmware.

*On why a firmware update is required, please tap on Why Update? for more information.

Checklist

1.  Before you start, please make sure you have all of the following items:

• Recovery Words & Passphrase
• A Safe and Stable Internet Connection
• iOS device and Wallet sufficiently charged and a charger.

2. Once you have all of the required items, check mark all three of them and tap I’m ready.

Before you Start

Tap on Let’s get started! and follow the instructions.

Follow 4 steps to Enter Update Mode

Step  1 – Disconnect USB cable from SecuX device.

Step 2 – Turn off SecuX device by holding down the power button for 3 seconds.

Step 3 – Hold down the power button for 10 seconds until SecuX device enters update mode.

Step 4 – Connect SecuX device to a power source with the USB cable provided.

Once you are ready to update, tap on Update Now.

If your Bluetooth is switched off, please enable Bluetooth in your mobile device settings to continue the firmware update process.

Update in Progress

1.  The device will automatically update. Please refrain from leaving the app, disconnecting the power source, or switching off your mobile phone and SecuX device until the update is complete.

2. Once the update is completed, tap on Done.

* If your wallet did not turn on automatically, tap on Troubleshoot.

Update is Complete!

1.  You can Go To SecuX Mobile App to explore all the new support and features.

2. Or tap on Have Another Device? to update firmware for another SecuX device.