Last updated on July 26, 2021
- When we collect information
- What type of information we collect
- How we collect information
- How we use information
- How long do we keep your data
- With whom we share information
- The steps we take to protect your information.
WHEN DO WE COLLECT INFORMATION?
SecuX may collect information about you when you interact with us, such as but not limited to:
- Accessing or browsing any website, web property, or web-based function directly created by or controlled by SecuX, or any of our social media accounts
- Ordering SecuX products or services, engaging with customer care or product support
- Communicating with us via e-mail, telephone, fax, text message or other manner
- Registering your SecuX product or filling out a survey
- Participating in a SecuX promotion, including but not limited to rebates, contests, etc.
- Requesting or registering to receive information about our products or services, whether with SecuX or an agent of SecuX
- Meeting face to face or handing over your business card at a trade show, exhibition, corporate event, meeting, conference, PR event, training or technology seminar or any other event
YOUR RIGHT TO OBJECT
You may, at any time, tell us to stop using Personal Data of you that we hold (including Personal Data that we’ve passed to any third party service such as shipping or other type of services) for direct marketing purposes. Upon receiving your objection we shall stop making any such use of your Personal Data.
If you object to the processing of your Personal Data, which is based on our legitimate interests or those of a third party, you may contact us stating the grounds for your objection.
You can contact us by using the following email address
WHAT DATA DO WE COLLECT?
Personal Data. You provide SecuX with your personal information such as your name, telephone number, address and e-mail address when contacting SecuX through the form via the Site.
Non-personally identifiable data comprises information that does not by itself identify an individual. This information generally includes anonymous information about an individual’s use of the website that includes, among other things, information concerning date and time of visit, the pages of the website visited, path through the website, IP address, the type of browser and operating system used.
HOW DO WE COLLECT YOUR PERSONAL DATA? AND WHY?
Except for the circumstances which we will explain later in the following paragraph, we do not collect Personal Data, except when you specifically and knowingly disclose such information. This information is generally collected when you order our products or services, register your products on the website, provide information on a website, web property or web-based function directly created by or controlled by SecuX, or through any SecuX presence on a social media platform, fill in surveys, take part in promotional events (including competitions), correspond with us, discuss a service issue on the phone with an associate, sign up to receive SecuX product and service updates whether with SecuX or an agent of SecuX, or when we meet with you at meetings or events. If you disclose your Personal Data, we will only store and use such information that we need to meet your requests and our legitimate interests and business objectives, including, where you have consented, providing you with information about products and services that we consider may be of interest to you. We primarily use your Personal Data to perform our contractual obligations to you and fulfil our legal obligations, to run our business efficiently and to provide you with an improved and customized online experience and service.
If you have already consented to receive information about our products and/or services and have viewed the website after following a link in an email that you have received from us, then we may use a targeting cookie to help us better understand which of our products and/or services interest you. This targeting cookie only collects data about which products and/or services you have shown a particular interest in. The data concerning your interest in our products and/or services is sent to a third party who notes it against the existing record of your consent to receive marketing communications from us.
When purchasing through the website, we employ a registration process which requires that you provide us with your first and last name, billing and shipping information (which includes your home or other physical address, the name of your city or town, your telephone number, your e-mail address or other Personal Data). We use this information to perform our contract to supply you with our products. If you choose not to provide your Personal Data at the point of collection, you will not be able to purchase products through the website.
Personal Contact Information
We use your contact information to complete and support your purchases from us, to facilitate and improve your use of the website, to communicate with you (including, if you have consented, sending marketing communications) and to comply with any requirements of law. We also use this information to respond to any questions you might have and, if you have consented, to provide you with information about special deals offered through the website. Your personal contact information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the support of your use of the website.
Credit Card/PayPal Information
When you order any product through our website or at a tradeshow or request an RMA (Returned Merchandise Authorization) on our website, you may be redirected to a third-party payment gateway service to provide your credit card information or PayPal including the credit card number, card security code (also called CVV2, CVC2, CID code), the expiration date and the billing address. This information is used to perform our contract to supply you with our products or services and for our legitimate interest of collecting payments which may be due to us. The third-party payment gateway service is fully compliant with Payment Card Industry Data Security Standard (PCI DSS) for payment processing.
In order to improve our products and services, we may use your Personal Data (including your identity, contact details, and usage data) to send you online surveys. These surveys help our legitimate interest in learning more about your experience with our products and services. Your responses to these surveys are treated as confidential information. If you do not wish to participate in a survey, you may simply decline when asked.
Product Updates and Promotional E-mails
We regularly send product updates and promotional e-mails as a service to our existing customers, and to individuals who have registered or consented to receive such updates and emails. We will use your Personal Data to send you newsletters and e-mails periodically listing current specials, promotions and deals only if you elect to receive these e-mails. If you have elected to receive these e-mails and wish to discontinue receiving them in the future, please follow the opt-out instructions provided on the e-mails or log into your account on the website and follow the instructions to make the appropriate changes.
If you contact us with feedback, comments, questions or for any other reason, we may keep records of that correspondence and collect your Personal Data for the legitimate purpose of processing your inquiries, responding to your requests and improving our services.
HOW DO WE COLLECT YOUR PERSONAL DATA? AND WHY?
Log files record a range of variables related to a visitor’s time on the website. This includes, but is not limited to: IP addresses, browser versions and types, internet service providers, pages visited, entry/exit pages, referring sites, platform types, demographic information, connection speed, etc. We use this information to understand how our visitors are using the website and to discover how we might modify the site to better serve our customers. This information is gathered automatically when you visit the website and is not personally identifiable.
As you browse the website and third party sites, we may gather technical, usage and navigational data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to facilitate and improve the website, to comply with any requirements of law, to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to you on the website and third party sites, and for our internal purposes. We may, from time to time, supply the owners or operators of third party sites with information relating to the number of users linking to the website from their sites. You cannot be identified from this information.
IP Addresses and System Specifications
When you access the website, our servers may record your IP address. We may use IP addresses for system administration and troubleshooting, ensuring user compliance with our terms of service, investigating security breaches and compiling anonymous non-personal information such as how many users visited the website.
HOW LONG DO WE KEEP YOUR DATA?
We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from its unauthorized use or disclosure, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances you can ask us to delete your Personal Data. See the section headed “Your Rights” for further information.
HOW DO WE SHARE THE INFORMATION THAT WE COLLECT?
Our Service Providers and Strategic Partners
We may disclose your Personal Data to certain businesses that provide services to SecuX. For instance(without limitation), we will disclose your credit card/PayPal information to our financial service providers and banks for processing, data collected about our products and/or services which interest you will be used by the company which administers our customer mailing list, and your name and address will be disclosed to the delivery service that we use to deliver products you purchase on the website. These third-party service providers and partners will have access to the Personal Data needed to perform their functions but may not use it for other purposes.
We may also disclose your Personal Data to other businesses so that they can provide you with information about products and services that may be of interest to you but only if you have consented to this by ticking the relevant box situated on the form on which we collect your information.
We may disclose your Personal Data or otherwise use such information to the extent that such disclosure or use may be required and to the extent necessary to meet SecuX’s legal obligations and the protection of SecuX’s legitimate legal and business interests, and its rights, property and employees.
We may also disclose any of your Personal Data in response to valid requests by public authorities, including to meet national security or law enforcement enquiries, or to other appropriate third parties in connection with criminal investigations, investigation of fraud, infringement of intellectual property rights, or other suspected illegal activities, or as otherwise may be required by applicable law, or, as are reasonably necessary.
Aggregated General Information
We may share aggregated general information about the website with our corporate partners, investors, advertisers or others. Aggregate general information includes without limitation the number of users of the website, revenue including payments by the users, usage statistics and user feedback. Aggregated general information does not include any Personal Data that could be used to contact or identify you.
Change of Control
The website complies with the US Children’s Online Privacy Protection Act (COPPA) and all other applicable laws and regulations protecting children’s privacy on the Internet.
Therefore, except as may be required by law, the website does not knowingly collect, maintain or disclose any Personal Data from children under the age of 13. If you are under the age of 13, please do not: (i) sign up for any subscription service, or (ii) buy anything through the website.
INFORMATION FOR PARENTS/GUARDIANS
As a parent or guardian, you can ask SecuX to remove Personal Data pertaining to your child that was submitted without your consent or by misrepresenting his or her age. At your request, we will remove such information from our database.
All such requests should include the same e-mail address or other Personal Data that your child submitted and should be sent to
SecuX takes appropriate security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, users’ information. We restrict access to your Personal Data to employees who need to know that information in order to operate, develop or improve our products, services and the website. Our servers are protected by firewalls and are physically located in secure data facilities to further increase security.
RIGHT TO ACCESS AND RIGHT TO RECTIFICATION
You have the right to know whether your Personal Data is being processed by us, the categories of Personal Data we hold on you, the purposes for which we intend to process your Personal Data, how long we intend to retain your Personal Data and who has received your Personal Data from us (which we may identify as actual recipients or as categories of recipients).
If the Personal Data we hold on you is inaccurate or incomplete, you can email or phone us to ask that we correct it.
RIGHT TO ERASURE
You can ask, by email, for the Personal Data we hold on you (including Personal Data that we’ve passed to anyone else) to be erased if:
- We no longer require the Personal Data to do what we collected it for; or
- You have withdrawn your consent for us to use the Personal Data; or
- We no longer have a legitimate interest in holding or processing your Personal Data; or
- We have processed your Personal Data unlawfully; or
- You object to its use for direct marketing purposes and we have no other reason for processing your Personal Data; or
- The Personal Data we hold was submitted by a person who was under 13 at the time.
Upon receiving a request from you to erase your Personal Data for any of the above reasons, we will endeavor to remove as much information as legally allowable. However, as we generally keep information related to past transactions for the legitimate interest of keeping business records and to fulfil our legal obligations, we may not be able to completely remove all of your information. If we are unable to comply with your request to erase Personal Data we shall tell you in writing what data we have retained, the reasons for retaining it and how long we expect to retain it for.
RIGHT TO RESTRICT PROCESSING
You can ask us, by email, not to process your Personal Data or to restrict the way it is processed (including Personal Data that we’ve passed to anyone else) if:
- You do not want us to process your Personal Data whilst we are checking its accuracy; or
- We have processed your Personal Data without having a lawful basis to do so but you do not want us to erase your Personal Data; or
- You have objected to us processing your Personal Data for purposes other than direct marketing and we are considering whether we have a lawful basis for continuing to process your Personal Data; or
- We no longer need your Personal Data but you need us to keep it in order to establish, exercise or defend a legal claim.
RIGHT TO DATA PORTABILITY
You have the right to receive Personal Data concerning you, which you have provided, and have the right to transmit that data to another controller. You have the right to have such Personal Data transmitted directly from us to another data controller where technically feasible. We shall supply the Personal Data in a structured, commonly used and machine-readable format. You may contact us about any of your rights by the following means:
You may, as appropriate and in accordance with applicable laws, exercise your rights mentioned above by contacting us through our online contact form.
Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.