Beware of phishing attacks, SecuX will never ask for your 24 word recovery seed phrase. Never share them.
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Looking for help?
Find answers to your questions
- Set up a New V20 Wallet
- Before You Start
- Beginner Safety Guide (Safety and Security Information)
-
Device Functions
- Device Functions
- Firmware Update on Web
- Firmware Update on Mobile
- Hidden Wallet
- Recovery Seed Phrase Check
- Firmware Update via SecuX Mobile App
- Buy Crypto on Coinify on Web
- Withdraw from Binance to SecuX on Web
- Withdraw from Binance to SecuX on Mobile
- Withdraw from Coinbase to SecuX on Web
- Withdraw from Coinbase to SecuX on Mobile
- Connect to MetaMask Using QR-based
- Send or Swap Crypto Using MetaMask
- WalletConnect for DApps
- Register a FIO Crypto Handle
- Send to a FIO Crypto Handle
- Assign and Remove a FIO Crypto Handle
- Register a FIO Domain
- Renew a FIO Domain
- Stake FIO Token
- FIO Request
- Send NFTs on Web
- Send NFTs on Mobile App
- Receive Funds on Web
- Send Funds on Web
- Receive on Mobile
- Send Funds on Mobile
- Ada Portal — WEB
- Manage EVM Chains
- Connect V20 to Computer via USB
- Connect V20 to Computer via Bluetooth
- Connect V20 to Mobile Device via Bluetooth
- Manage ERC-20 Tokens on Web
- Manage TRC-10/ 20 Tokens on Web
- Manage BEP-20 Tokens on Web
- Add Accounts on Mobile
- Manage ERC-20 Tokens on Mobile
- Manage TRC-10/20 Tokens on Mobile
- Manage BEP-20 Tokens on Mobile
- Add Accounts on Web
- Set up a New W10 Wallet
- Before You Start
- Beginner Safety Guide (Safety and Security Information)
-
Device Functions
DApps / Platforms
- Withdraw from Binance to SecuX on Web
- Withdraw from Coinbase to SecuX on Web
- Buy Crypto on Coinify on Web
- Register a FIO Crypto Handle
- Send to a FIO Crypto Handle
- Assign and Remove a FIO Crypto Handle
- Register a FIO Domain
- Renew a FIO Domain
- Stake FIO Token
- FIO Request
- Manage ERC-20 Tokens on Web
- Manage TRC-10/ 20 Tokens on Web
- Manage BEP-20 Tokens on Web
- Add Accounts on Web
- Set up a New W20 Wallet
- Before You Start
- Beginner Safety Guide (Safety and Security Information)
-
Device Functions
- Device Functions
- Firmware Update on Web
- Firmware Update on Mobile
- Hidden Wallet
- Recovery Seed Phrase Check
- Firmware Update via SecuX Mobile App
- Buy Crypto on Coinify on Web
- Withdraw from Binance to SecuX on Web
- Withdraw from Binance to SecuX on Mobile
- Withdraw from Coinbase to SecuX on Web
- Withdraw from Coinbase to SecuX on Mobile
- Connect to MetaMask Using QR-based
- Send or Swap Crypto Using MetaMask
- WalletConnect for DApps
- Register a FIO Crypto Handle
- Send to a FIO Crypto Handle
- Assign and Remove a FIO Crypto Handle
- Register a FIO Domain
- Renew a FIO Domain
- Stake FIO Token
- FIO Request
- Send NFTs on Web
- Send NFTs on Mobile App
- Receive Funds on Web
- Send Funds on Web
- Receive on Mobile
- Send Funds on Mobile
- Ada Portal — WEB
- Manage EVM Chains
- Connect W20 to Computer via Bluetooth
- Connect W20 to Computer via USB
- Connect W20 to Mobile Device via Bluetooth
- Manage ERC-20 Tokens on Web
- Manage TRC-10/ 20 Tokens on Web
- Manage BEP-20 Tokens on Web
- Add Accounts on Mobile
- Manage ERC-20 Tokens on Mobile
- Manage TRC-10/20 Tokens on Mobile
- Manage BEP-20 Tokens on Mobile
- Add Accounts on Web
- Firmware Update via SecuX Mobile App
- Safety Guide (Safety and Security Information)
- Before you start
- Setup a New Wallet
- Restore an Existing Wallet
- Device Functions
- Firmware Update on Mobile
-
How to Connect
Send and Receive
Manage Coins & Tokens
DApps / Platforms
- Send or Swap Crypto Using MetaMask
- Connect to MetaMask Using QR-based
- WalletConnect for DApps
- Withdraw from Coinbase to SecuX on Mobile
- Withdraw from Binance to SecuX on Mobile
- Manage Solana (SOL) and Solana SPL tokens on SecuX V20, W20 and W10.
- Introducing SecuX’s Steel Crypto Wallet: The ‘X-Seed’
- Blockchain Questions
- Security Questions
- Payment / Order / Shipment
- SecuXess / SecuX Mobile App
- Transaction / Network Fees
- Send / Receive / Transactions
- USB / Bluetooth Connections
- Device Setup
- Wallet and Device Issues
- Crypto support
- Mint MnemonicX2048 NFT
- Mint MnemonicX2048 SBT
- How SecuX’s NFT Wallet is Absolutely Changing NFT Storage Forever
- How to Store Shiba Inu Tokens in a SecuX Hardware Wallet
- Download App
- Safety Guide
- Device Setting
- Create a New Wallet
- Mint MnemonicX2048 NFT
- Mint MnemonicX2048 SBT
-
DApps
NFTs
- Mint MnemonicX2048 NFT
- Mint MnemonicX2048 SBT
- Add to Favorites
- Hide / unhide NFTs
- Share NFTs
- Receive NFTs
- Send NFTs
- Display NFTs on Wallet
- View and Manage NFTs
- Manage NFT Gallery on SecuX Wallet App
- Create a New Wallet
- Connect Device (First Time)
- Restore Wallet With Recovery Seed
- Device Setting
- Device Setup
- Add a New Wallet
- Support
- Connect / Disconnect Device
- Remove Wallet
- Download Favorites
- Settings
- Edit Wallet Name
- Change Profile Picture
- Switch Wallet
- Firmware Check
Payment / Order / Shipment
Table of Contents
How do I know if my wallet has been tampered with?
The SecuX retail box and device are sealed with SecuX tamper-resistant labels. Before opening the box or using the device, please carefully check to see if the label is legible and make sure that it is not broken or torn.
If you found any of the above conditions on the retail box, please return it to the seller immediately. If you ordered the device directly from the SecuX web shop, please contact support and we will contact you as quickly as possible. In addition, please take photos of the retail box and prepare relevant documents, to help us track the source of the problem.
What should I do if my parcel, package or wallet has been tampered with?
The SecuX retail box and device are sealed with SecuX tamper-resistant labels. Before opening the box or using the device, please carefully check to see if the label is legible and make sure that it is not broken or torn.
If you found any of the above conditions on the retail box, please return it to the seller immediately. If you ordered the device directly from the SecuX online store, please contact support and we will contact you as quickly as possible. In addition, please take photos of the retail box and prepare relevant documents, to help us track the source of the problem.
What should I do if my wallet is faulty or malfunctioned?
If you are experiencing issues while using SecuX wallets, you can refer to our FAQs and our “How It Works” section, which provides step-by-step guidance on device setup, functions, how to connect, and how to manage crypto assets in SecuXess, “SecuX Mobile” app and “SecuX Wallet” app. If the FAQs and the “How it works” section are not enough to solve your issues, you can also contact the SecuX customer support team through our online contact form and we will help you out as soon as possible.
The online contact form: https://contact.secuxtech.com/
What should I find in a SecuX wallet packaging box?
Each retail box contains one (1) SecuX wallet, one (1) USB cable, one (1) carrying pouch, one (1) Getting Started guide, and two (2) Recovery Sheets. If any of the aforementioned items are missing, please contact support, including relevant documents, photos, or screenshots and we will contact you as quickly as possible.
The online contact form: https://contact.secuxtech.com/
Updated on 17 Feb 2024
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