SecuXess / SecuX Mobile App

What operating system is compatible?

The SecuXess website is compatible with Mac OS OS 10.13.6, Windows 10, Linux, and Chrome OS.
SecuX also offers iOS and Android mobile applications in the App Store and Google Play.

Do I have to use particular browsers to access SecuXess?

SecuXess is compatible with Chrome browser. Therefore, you need to use Chrome browser to access SecuXess.

How do I connect to SecuXess?

On how to connect to SecuXess, please check out the following link for a step-by-step guide: https://secuxtech.com/docs-category/how-to-connect/

I cannot connect to the SecuXess web application via USB.

If you are having issues connecting to the computer via USB, please refer to our How It Works section on how to connect.

If the computer does not detect the device, please make sure you are using the original cable that came with the original package, with the wallet unlocked and its Bluetooth functionality turned OFF.

Please note that “SecuXess” has to run on “Chrome” with “V.71” or higher versions on computers. Browsers other than Chrome will lead to connection failure.

If the issue persists, please try using a different USB cable, a different USB port, and make sure you are using the Chrome browser and contact support.

Is it safe to make transactions via Bluetooth connection?

It is completely safe to make transactions via Bluetooth connection due to the security chip that we have in all of our hardware wallets. During connection, your private key for transaction signatures remains protected inside the security chip which is never accessed during this process and will not be susceptible to any attacks from outside the wallet. All SecuX wallets will also require a One-Time-Password (OTP) when connecting via Bluetooth to ensure security. Bluetooth 5 also has AES encryption that further encrypts sensitive data while transmitting. The large display that SecuX wallet offers also comes into play where you are able to verify all details while performing a transaction.

Are my cryptocurrencies / assets saved on SecuXess or your website?

Blockchain essentially allows all of your crypto assets and transactions to be stored on the blockchain network, and not on any of the third-party services, including SecuX. SecuXess is only a platform that allows you to connect with blockchain networks, in accordance with their respective protocol rules, and to perform transactions without ever storing your private information. SecuX operates non-custodial services, meaning we do not store, nor do we have access to your Crypto Assets, Private Keys, passwords, passphrases, transaction history, or other credentials associated with your use of any SecuX services. Unlike traditional centralized financial services, SecuX Services do not require the registration of personal information nor create personal accounts for our users.

SecuX operates non-custodial services, meaning we do not store, nor do we have access to your crypto assets, recovery words/seed phrase, private keys, PIN, passwords, passphrases, transaction history, addresses, or other credentials associated with your use of any SecuX services. Unlike traditional centralized financial services, SecuX Services do not require the registration of personal information nor create personal accounts for our users.