USB / Bluetooth Connections

How to connect my SecuX wallet to my computer via USB?

On how to connect your SecuX wallet to your computer via USB, check out the following step-by-step guide.

• V20: https://secuxtech.com/howitworks/how-to-connect-v20-to-computer-via-usb/
• W20: https://secuxtech.com/howitworks/how-to-connect-w20-to-computer-via-usb/
• W10: https://secuxtech.com/howitworks/how-to-connect-w10-to-computer-via-usb/

We recommend using the USB cable that comes included in the original packaging, to prevent any difficulties that might surface during operation.

I cannot connect to the SecuXess web application via USB.

If you are having issues connecting to the computer via USB, please refer to our How It Works section on how to connect.

If the computer does not detect the device, please make sure you are using the original cable that came with the original package, with the wallet unlocked and its Bluetooth functionality turned OFF.

Please note that “SecuXess” has to run on “Chrome” with “V.71” or higher versions on computers. Browsers other than Chrome will lead to connection failure.

If the issue persists, please try using a different USB cable, a different USB port, and make sure you are using the Chrome browser and contact support.

How to connect my SecuX wallet to my computer via Bluetooth?

On how to connect your SecuX wallet to your computer via Bluetooth, check out the following step-by-step guide.

• V20: https://secuxtech.com/howitworks/how-to-connect-v20-to-computer-via-bluetooth/
• W20: https://secuxtech.com/howitworks/how-to-connect-w20-to-computer-via-bluetooth/

*The W10 does not have bluetooth capabilities and can only be connected to your computer via USB.

How to connect my SecuX wallet to my mobile/tablet via Bluetooth?

On how to connect your SecuX wallet to your mobile phone via Bluetooth, check out the following step-by-step guide.

• V20 Mobile: https://secuxtech.com/howitworks/how-to-connect-v20-to-mobile-device-via-bluetooth/
• W20 Mobile: https://secuxtech.com/howitworks/how-to-connect-w20-to-mobile-device-via-bluetooth/

*The W10 does not have bluetooth capabilities and can only be connected to your computer via USB.

Is it safe to make transactions via Bluetooth connection?

It is completely safe to make transactions via Bluetooth connection due to the security chip that we have in all of our hardware wallets. During connection, your private key for transaction signatures remains protected inside the security chip which is never accessed during this process and will not be susceptible to any attacks from outside the wallet. All SecuX wallets will also require a One-Time-Password (OTP) when connecting via Bluetooth to ensure security.

Bluetooth 5 also has AES encryption that further encrypts sensitive data while transmitting. The large display that SecuX wallet offers also comes into play where you are able to verify all details while performing a transaction.

What version of Bluetooth do SecuX wallets use?

Both the V20 and the W20 use Bluetooth 5 for connection anytime anywhere with advanced encryption standard technology.

The W10 does not have Bluetooth capabilities and can only be connected to your computer via USB.

When I connect my wallet to computer via USB, why does “unknown Nordic wallet” show up as the device name?

It happens when the computer is unable to properly identify the USB drives on the wallet. To fix this, simply unplug and plug the USB back in.

When I connect my wallet to computer via USB, why does “SecuX Bootloader” show up as the device name?

This means the device is currently in update mode. To exit update mode please press the reset pin on the back and the wallet should reset itself to normal. Rest assured that your information will not be gone if you pressed the reset pin.

If you encounter this screen while trying to update your firmware, please connect your wallet to SecuXess via USB and finish the update.

If this message just appeared out of nowhere, please contact support at https://contact.secuxtech.com/