Software wallets are wallets that you can access via websites or applications that you install on your computer or smartphone. Hardware wallets are pieces of hardware devices that store your private keys.

A software wallet may be convenient to access and trade, but it also comes with a high risk of being hacked. Hardware wallets store your private keys offline and eliminate the risk of hackers stealing your private keys.

SecuX wallets are hardware wallets equipped with an Infineon SLE solid Flash CC EAL5+ Secure Element chip, which is used to securely store your unique PIN and Private Key. It enables zero transaction leakage and your transactions are verified without the private key ever leaving the device. The Infineon Secure Element Chip also comes with a security feature: self-destructive mechanism when exposed to light, in case someone wants to break into your wallet and steal the data inside.

A security chip is a dedicated chip for the storage of your private keys and PINs. It also provides protection from possible attacks from hackers during connection or transactions. SecuX wallets are equipped with an Infineon SLE solid Flash CC EAL5+ Secure Element chip, which is used to securely store your unique PIN and Private Key. It enables zero transaction leakage and your transactions are verified without the private key ever leaving the device. The Infineon Secure Element Chip also comes with a security feature: self-destructive mechanism when exposed to light, in case someone wants to break into your wallet and steal the data inside.

SecuX wallets are equipped with an Infineon SLE solid Flash CC EAL5+ Secure Element chip, which is used to securely store your unique PIN and Private Key. The CC is a common criteria for information technology security evaluation while the EAL stands for the evaluation assurance level and is a category ranking assigned to an IT product. EAL5+ means the semi-formally designed and tested one or more additions to this level testing and is stronger, in terms of security, than EAL4+. Infineon is the leading provider of security solutions and has been providing outstanding security expertise and innovations for 30 years.

Blockchain essentially allows all of your crypto assets and transactions to be stored on the blockchain network, and not on any of the third-party services, including SecuX. SecuXess is only a platform that allows you to connect with blockchain networks, in accordance with their respective protocol rules, and to perform transactions without ever storing your private information. SecuXess also allows users to send and receive crypto assets to and from users of a dedicated blockchain network, connect with third party services, and to access services such as the delegation of staking rights on supported proof-of-stake blockchains or buying crypto. Therefore, if SecuX was to unfortunately shut down, you will still be able to access your transaction history and assets via a third-party website or wallet using your 24 Recovery Words.

It is completely safe to make transactions via Bluetooth connection due to the security chip that we have in all of our hardware wallets. During connection, your private key for transaction signatures remains protected inside the security chip which is never accessed during this process and will not be susceptible to any attacks from outside the wallet. All SecuX wallets will also require a One Time Password (OTP) when connecting via Bluetooth to ensure security. Bluetooth 5 also has AES encryption that further encrypts sensitive data while transmitting. The large display that SecuX wallet offers also comes into play where you are able to verify all the details easily during a transaction.

The status of the transaction depends on the higher or lower network fees paid and network traffic. In the event of a failed transaction, the cryptocurrencies you sent will not go, but you might still be charged network fee based on which network you use. Once the transaction is confirmed and sent from SecuX wallet and processed to blockchain, it cannot be canceled, altered nor refunded.

Please make sure that the currency you wish to receive or send is set to the correct network (ie BEP20, ERC20, TRC20, etc.) Sending coins/tokens to an address on different networks may result in unrecoverable loss of funds.

No, you will not lose your cryptos. All your crypto assets are stored on the blockchain network. In the event of theft, loss, or damage to your SecuX wallet, you can recover your wallet and restore access to your crypto assets with your 24 Recovery Words on any compatible BIP 32, BIP 39, and BIP44 standard software or hardware wallets.

In the event of theft or loss, we recommend using a new wallet with new recovery words for security purposes.

SecuX does not store, nor do we have access to your Crypto Assets nor your Private Keys. If you lose your 24 recovery words, SecuX has no way of helping you retrieve your recovery words for you. Therefore, it is essential for you to keep your 24 recovery words safe.

Blockchain essentially allows all of your crypto assets and transactions to be stored on the blockchain network, and not on any of the third-party services, including SecuX. SecuXess is only a platform that allows you to connect with blockchain networks, in accordance with their respective protocol rules, and to perform transactions without ever storing your private information. SecuXess also allows users to send and receive crypto assets to and from users of a dedicated blockchain network, connect with third party services, and to access services such as the delegation of staking rights on supported proof-of-stake blockchains or buying crypto. Therefore, if SecuX was to unfortunately shut down, you will still be able to access your transaction history and assets via a third-party website or wallet using your 24 Recovery Words.

SecuX operates non-custodial services, meaning we do not store, nor do we have access to your Crypto Assets, Private Keys, passwords, passphrases, transaction history, or other credentials associated with your use of any SecuX services. Unlike traditional centralized financial services, SecuX Services do not require registration of personal information nor create personal accounts for our users.

SecuX Technology Inc. is a Blockchain Security Company devoted to developing comprehensive solutions to secure people’s valuable digital assets through blockchain technology. With strong supply chain management and versatile design capability, we also offer tailor made products for a variety of digital asset management applications.

From concept to product, our team of experts in SecuX inspects all levels of safety and security, to deliver the best quality hardware wallet. Working relentlessly to ensure the prevention of potential risks such as cyber-attack, virus implantation, physical invasion, clone swapping and much more, they implement rigorous production and management in concept design, supply chain, hardware/ software/ firmware engineering and development, and even in user behavior study to achieve an all-around secure, sophisticated and user-friendly device.

The SecuX retail box and device are sealed with SecuX tamper-resistant labels. Before opening the box or using the device, please carefully check if the label is legible and make sure that it is not broken or torn during transit.

There are two types cryptography: Private and Public key.

In Private key, the same key is used for encryption and decryption. In this cryptography, key is symmetric because the only key is copied or shared by another party to decrypt the ciphered text. It is faster than public key cryptography.

In Public key cryptography, two keys are used; one key is used for encryption and another key is used for decryption. One key (public key) is used to encrypt the plain text to convert it into cipher text and the other key (private key) is used by the receiver to decrypt the cipher text to read the message.

Blockchain cryptocurrencies use the Public Key cryptography and in this case, your recovery words would lead you to your private key and the key would grant you ownership of the funds on a given address. Imagine the public key being the address to your house, but without a key, you won’t be able to get in. The private key, in this case, would be the key to the house.

Private and Public Keys are two types of encryption used in cryptography. When used in the context of blockchain and cryptocurrencies,their roles and functions could be simply explained as below:

Private Key is the most crucial information that is generated by the 24 Recovery Words. It is used to generate Public Key, receiving addresses, and authorize outgoing transactions.

Public Key is generated by Private Key to retrieve associated information from the blockchain network such as balances, transaction history and addresses.

Imagine the public key being the address to your house, but without a key, you won’t be able to get in. The private key, in this case, would be the key to the house.

Your 24 recovery words are the only backup of your private keys. If you lose your wallet, you will be able to recover it using the 24 recovery words. When you enter your 24 recovery words during recovery, your wallet will calculate your private key for you. Anyone with your 24 recovery words will be able to gain access to your account, so keep your 24 recovery words in a secure place!

The Passphrase is an advanced feature that allows you to add an additional word to your recovery words and is also commonly referred to as the 25th word. Any word or phrase of your choosing can be your Passphrase and would create an entirely different set of addresses which cannot be accessed via the 24 recovery words alone. This feature is what we use for the hidden wallet function on your SecuX wallet. The hidden wallet is an advanced feature that enables extra protection to your crypto assets and generates an extra wallet that exists parallel to the one you had already set up.

For more information on our Hidden Wallet, please visit: https://secuxtech.com/blog/hidden-wallet-is-an-advanced-feature/

A crypto wallet is a website, a software application, or a hardware device that manages and protects your private keys and thus, allows access to your crypto assets.

A hardware wallet is a physical device that stores and protects your private key offline, effectively eliminating the risk of possible attack by hackers. When you are operating cryptocurrency transactions, the wallet authorizes and signs off on outgoing transactions.

An exchange is a business or a website that allows end-users to trade cryptocurrencies or digital currencies for fiat currencies or other digital currencies. Some exchanges also allow the ability for staking in tokens. Exchanges such as Binance, Coinbase, and Kraken are centralized exchanges, which requires KYC (know your customer) including multiple types of personal identification verifications before you can trade on their platforms. Most of the control over your account remains in the hands of the third party which runs the exchange, and you do not own any Private Keys to your digital assets.

Coins refers to cryptocurrencies built on their independent blockchain network while tokens are built on existing blockchains. For example, Ethereum is a type of coin and there are more than 200,000 types of tokens that exist on the Ethereum blockchain, including Tether, Shiba Inu, Uniswap , and so on.

You can check your transaction on different blockchain explorers by entering the transaction ID or address. Each blockchain network requires a different explorer and it will show if the transaction was completed or still in process. For example, if you would like to check transactions made on the Ethereum blockchain, you can use etherscan at https://etherscan.io/ or transactions made on Bitcoin on https://blockchair.com/

Our wallets currently support 1000+ coins and tokens, including major coins such as Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), Groestlcoin (GRS), Binance Coin (BNB), DigiByte (DGB), Dash (DASH), Dogecoin (DOGE), Stellar (XLM), Tron (TRX), the more popular TRC-10 and TRC-20 tokens and all ERC-20 tokens.
You can find a full list of supported coins at this link: https://secuxtech.com/blog/coins-and-tokens-supported-by-secux-hardware-wallets/

You can find a full list of supported coins at this link: https://secuxtech.com/blog/coins-and-tokens-supported-by-secux-hardware-wallets/

For a complete list of all ERC-20 tokens, please visit: https://etherscan.io/tokens?p=1

Yes! you can find a complete list of the TRC-10 and TRC-20 tokens that SecuX wallets currently support, please visit: https://secuxtech.com/blog/coins-and-tokens-supported-by-secux-hardware-wallets/

At SecuX, we are continuously updating and improving our products and services so users worldwide can use it to their full capacities. For the latest updates, you can follow us on Facebook, Twitter, or sign up for our email newsletter at: https://secuxtech.com

Coinify is a Third-Party Service partner that offers buy crypto services that can be accessed from our SecuXess web application and SecuX Mobile App, and deposit purchases directly. There are also other Crypto exchanges online that you can use to purchase and transfer cryptos to your SecuX wallet. For instruction on how to receive transactions on your wallet, please go to: https://secuxtech.com/howitworks/choose-application/

Please be aware that your use of Third Party Services is subject to separate terms and conditions between you and the third party. SecuX is not responsible for any performance, or failure to perform the Third Party Services. It is your responsibility to review the third party’s terms and policies before using a Third Party Service. Third Party Services may request or require access to your personal data, of which the processing will be handled in accordance with the relevant Third Party’s privacy policy and best practices.

SecuX may not be able to provide support for issues caused by Third Party Services. Please contact the relevant Third Party directly for any questions, concerns or customer support.

We reserve the right to modify, add or cancel the availability of any Third Party Service without prior notice.

There is an issue with the firmware inside the wallet, causing the wallet to freeze. In order to resolve the issue, the wallet requires a factory reset. Please have your Recovery Words on hand as you will be required to recover your wallet once the reset is completed. If you encounter any issues during the process, please contact Customer Support.

If you are experiencing issues while using SecuX wallets, you can refer to our FAQs and our “How It Works” section, which provides step-by-step guidance on device setup, functions, how to connect, and how to manage crypto assets in SecuXess and SecuX Mobile App. If the FAQs and the “How it works” section are not enough to solve your issues, you can also contact the SecuX customer support team through our online contact form and we will help you out as soon as possible. https://contact.secuxtech.com/

If you are experiencing issues while using SecuX wallets, you can refer to our FAQs and our “How It Works” section, which provides step-by-step guidance on device setup, functions, how to connect, and how to manage crypto assets in SecuXess and SecuX Mobile App. If the FAQs and the “How it works” section are not enough to solve your issues, you can also contact the SecuX customer support team through our online contact form and we will help you out as soon as possible. https://contact.secuxtech.com/

Bluetooth – Turn on or turn off Bluetooth to enable or disable connection with SecuXess or SecuX Mobile App
Hidden – Allows you to create a hidden wallet
Reset – Reset your SecuX to factory setting by erasing all information in the wallet. Please note this will include your PIN and all access to your wallet.
Lock – Allows you to change the time it takes for your SecuX wallet to lock itself when idle for 5/15/45 minutes
Name – Allows you to change the name of your SecuX wallet
PIN – Change your PIN (personal identification number)
About – Contains information on your SecuX wallet, including firmware version and related certificates.
To find information on all of the functions in the settings menu, please check out the follow webpage: https://secuxtech.com/howitworks/device-functions/

A Hidden Wallet is one of SecuX wallet’s unique features. It is the equivalent to a “secret pocket” hidden inside the wallet. If you select “Create Hidden Wallet”, you will have to set another PIN (4~8 digits) and it must be different from your first PIN. The wallet will then request you to set a “Passphrase” (1~99 characters) in order to set up a Hidden Wallet! In other words, if you create a Hidden Wallet in your SecuX Wallet, you have 2 sets of private keys. The first private key manages your first wallet accounts with 24 recovery words, and the 2nd private key manages your Hidden Wallet accounts with 24 recovery words plus the set Passphrase. Every time you power on the wallet, you can enter either the first PIN to access the original wallet or the 2nd PIN to directly access the Hidden Wallet.

For more information on our Hidden wallet feature, including how to recover a hidden wallet, please visit https://secuxtech.com/blog/hidden-wallet-is-an-advanced-feature/

At SecuX, we are always continuously updating and improving our products and services so users worldwide can use it to their full capacities. You will need to update your SecuX wallet so it can support new coins, tokens, or features. For the latest updates, you can follow us on Facebook, Twitter, or sign up for our email newsletter at: https://secuxtech.com

Please connect to your computer via USB cable and log into the SecuXess web application . Click on “settings” -> “Update” and follow the steps to update your wallet to the latest firmware.

For a more detailed guide, please visit https://secuxtech.com/howitworks/device-functions/

A SecuX wallet requires 4 to 8 digits to be used as a PIN and it is required every time a user tries to access the SecuX wallet. A dynamic keypad is implemented on the wallet to avoid accurately tracing fingerprints left on the screen in case it gets stolen or if someone nearby attempts to observe and visually steal your PIN. When the PIN is entered incorrectly 5 times, the device will reset itself to factory settings to protect your assets.

This is a security feature that is implemented in all of our SecuX wallets. When you are idle for a certain amount of time, your SecuX wallet will log out automatically and disconnect your wallet from a connected computer or mobile device. You may choose between 5/15/45 minutes as the preferred idle time to log out and if you need more time for a transaction, please set a longer time to avoid any interruptions during your transaction.

If you input the incorrect PIN 5 times, the device will reset itself to factory settings. Once the wallet resets, choose “Recover from an existing wallet” and enter the 24 recovery words in the order they were written down on your recovery sheets.

* If you have a hidden wallet, remember to recover your hidden wallet from the hidden wallet function in settings menu, set up your hidden wallet PIN and enter your Passphrase.

It is because your wallet has been idle for the amount of time that is set in the wallet’s setting. To change the Idle time of log out or lock, go into the Settings section in your wallet. Please note that log out will disconnect your wallet from a connected computer or mobile device. If you need more time for a transaction, please set a longer timeframe to avoid any interruptions during your transactions.

On how to change the settings, please visit: https://secuxtech.com/howitworks/device-functions/

It powers off when your wallet is not connected to your computer via USB and your wallet has been logged out for more than 15 minutes. Once this occurs, the connection is discontinued as well. On how to change the settings, please visit https://secuxtech.com/howitworks/device-functions/

Both the SecuX V20 and W20 use a 600mAh Li-Polymer battery and last up to 7 hours in continuous use and at least 3 months of idle time on a full charge. The battery can be easily recharged via USB Type C for the V20 or USB Micro-B for the W20. For security purposes, the battery of the device cannot be replaced.

The W10 does not have a built-in battery and will require a USB Micro-B connection to work. SecuX also offers the W20 and the V20, both have built-in battery and bluetooth function.

All versions of the SecuX wallets include a physical reset pin and you can find it on the back of the wallet.

On how to set up your SecuX wallet as a new wallet, please refer to the following webpage and choose your device model for a comprehensive step-by-step guide. https://secuxtech.com/howitworks/device-setup_choose-model/

On how to recover a previous or existing wallet on your SecuX wallet, please refer to the following webpage and choose your device model for a comprehensive step-by-step guide. https://secuxtech.com/howitworks/device-setup_choose-model/

SecuX wallets use a hierarchical deterministic wallet architecture that is compliant with BIP32, BIP39, and BIP44 Protocol. The 24 recovery words are auto-generated and you are unable to choose your own.

A Hidden Wallet is one of SecuX wallet’s unique features. It is the equivalent to a “secret pocket” hidden inside the wallet. If you select “Create Hidden Wallet”, you will have to set another PIN (4~8 digits) and it must be different from your first PIN. The wallet will then request you to set a “Passphrase” (1~99 characters) in order to set up a Hidden Wallet! In other words, if you create a Hidden Wallet in your SecuX Wallet, you have 2 sets of private keys. The first private key manages your first wallet accounts with 24 recovery words, and the 2nd private key manages your Hidden Wallet accounts with 24 recovery words plus the set Passphrase. Every time you power on the wallet, you can enter either the first PIN to access the original wallet or the 2nd PIN to directly access the Hidden Wallet.

For more information on our Hidden wallet feature, including how to recover a hidden wallet, please visit https://secuxtech.com/blog/hidden-wallet-is-an-advanced-feature/

At SecuX, we are always continuously updating and improving our products and services so users worldwide can use it to their full capacities. You will need to update your SecuX wallet so it can support new coins, tokens, or features. For the latest updates, you can follow us on Facebook, Twitter, or sign up for our email newsletter at: https://secuxtech.com

Please connect to your computer via USB cable and log into the SecuXess web application . Click on “settings” -> “Update” and follow the steps to update your wallet to the latest firmware.

For a more detailed guide, please visit https://secuxtech.com/howitworks/device-functions/

A SecuX wallet requires 4 to 8 digits to be used as a PIN and it is required every time when you access your SecuX wallet.

A dynamic keypad is implemented on the wallet to avoid accurately tracing fingerprints left on the screen in case it gets stolen or if someone nearby attempts to observe and visually steal your PIN. When the PIN is entered incorrectly 5 times, the device will reset itself to protect your assets.

If you input the incorrect PIN 5 times, the device will reset. Once the wallet resets, choose “Recover from an existing wallet” and enter the 24 recovery words in the order they are written.

When you recover a previous wallet, all of your previous accounts need to be added manually on SecuXess or SecuX Mobile App. On how to add accounts on SecuXess or SecuX Mobile App, please refer to the following webpage:  https://secuxtech.com/howitworks/choose-application/

If you are experiencing issues while using SecuX wallets, you can refer to our FAQs and our “How It Works” section, which provides step-by-step guidance on device setup, functions, how to connect, and how to manage crypto assets in SecuXess and SecuX Mobile App. If the FAQs and the “How it works” section are not enough to solve your issues, you can also contact the SecuX customer support team through our online contact form and we will help you out as soon as possible. https://contact.secuxtech.com/

On how to connect your SecuX wallet to your computer via USB, check out the following step-by-step guide.
V20: https://secuxtech.com/howitworks/how-to-connect_step_v20-usb/
W20: https://secuxtech.com/howitworks/how-to-connect_step_w20-usb/
W10: https://secuxtech.com/howitworks/how-to-connect_step_w10-usb/
We recommend using the USB cable that comes included in the original packaging, to prevent any difficulties that might surface during operation.

If you are having issues connecting to the computer via USB, please refer to our How It Works section on how to connect.

If the computer does not detect the device, please make sure you are using the original cable that came with the original package, with the wallet unlocked and its Bluetooth functionality turned OFF.

If the issue persists, please try using a different USB cable, a different USB port, and make sure you are using the Chrome browser and contact support.

On how to connect your SecuX wallet to your computer via Bluetooth, check out the following step-by-step guide.
V20: https://secuxtech.com/howitworks/how-to-connect_step_v20-bluetooth_computer/
W20: https://secuxtech.com/howitworks/how-to-connect_step_w20-bluetooth_computer/
The W10 does not have bluetooth capabilities and can only be connected to your computer via USB.

On how to connect your SecuX wallet to your mobile phone via Bluetooth, check out the following step-by-step guide.
V20 iOS: https://secuxtech.com/howitworks/how-to-connect_step_v20-bluetooth_ios/
V20 Android: https://secuxtech.com/howitworks/how-to-connect_step_v20-bluetooth_android/
W20 iOS: https://secuxtech.com/howitworks/how-to-connect_step_w20-bluetooth_ios/
W20 Android: https://secuxtech.com/howitworks/how-to-connect_step_w20-bluetooth_android/
The W10 does not have bluetooth capabilities and can only be connected to your computer via USB.

It is completely safe to make transactions via Bluetooth connection due to the security chip that we have in all of our hardware wallets. During connection, your private key for transaction signatures remains protected inside the security chip which is never accessed during this process and will not be susceptible to any attacks from outside the wallet. All SecuX wallets will also require a One-Time-Password (OTP) when connecting via Bluetooth to ensure security.

Bluetooth 5 also has AES encryption that further encrypts sensitive data while transmitting. The large display that SecuX wallet offers also comes into play where you are able to verify all details while performing a transaction.

Both the V20 and the W20 use Bluetooth 5 for connection anytime anywhere with advanced encryption standard technology.

The W10 does not have Bluetooth capabilities and can only be connected to your computer via USB.

It happens when the computer is unable to properly identify the USB drives on the wallet. To fix this, simply unplug and plug the USB back in.

This means the device is currently in update mode. To exit update mode please press the reset pin on the back and the wallet should reset itself to normal. Rest assured that your information will not be gone if you pressed the reset pin.

If you encounter this screen while trying to update your firmware, please connect your wallet to the computer via USB and finish the update.

If this message just appeared out of nowhere, please contact support at https://contact.secuxtech.com/

Our wallets currently support 1000+ coins and tokens, including major coins such as Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), Groestlcoin (GRS), Binance Coin (BNB), DigiByte (DGB), Dash (DASH), Dogecoin (DOGE), Stellar (XLM), Tron (TRX), the more popular TRC-10 and TRC-20 tokens and all ERC-20 tokens.

You can find a full list of supported coins at this link: https://secuxtech.com/blog/coins-and-tokens-supported-by-secux-hardware-wallets/

For a complete list of all ERC-20 tokens, please visit: https://etherscan.io/tokens?p=1

The SecuX wallet could support up to 500 accounts, fully capable of meeting the users’ needs regarding multiple cryptocurrencies and tokens. Accounts can be added to your SecuX wallet via our SecuXess web application and SecuX Mobile App.

On how to receive funds, check out the following webpage for step-by-step guide:
Web: https://secuxtech.com/howitworks/web_receive-funds/
iOS: https://secuxtech.com/howitworks/ios_receive-funds/
Android: https://secuxtech.com/howitworks/android_receive-funds/

Please make sure that the currency you wish to receive is set to the correct network (ie BEP20, ERC20, TRC20, etc.) Sending coins/tokens to an address on different networks may result in unrecoverable loss of funds.

On how to send funds, check out the following webpage for step-by-step guide:
Web: https://secuxtech.com/howitworks/web_send-funds/
iOS: https://secuxtech.com/howitworks/ios_send-funds/
Android: https://secuxtech.com/howitworks/android_send-funds/

Please make sure that the currency you wish to send is set to the correct network (ie BEP20, ERC20, TRC20, etc.) Sending coins/tokens to an address on different networks may result in unrecoverable loss of funds.

Any time you complete a transaction, you need to connect your wallet to SecuXess in order to synchronize information including balances and transaction history to your SecuX wallet.

Cryptocurrency security requires a huge amount of computing time and space, and in this case price reflects urgency. If a lower-fee encryption plan is chosen, it may take a longer time until your transaction is included in the next available block (this is to be determined by the respective network). In some cases, it could take as long as a few days. There could also be the possibilities of an incomplete transaction or incorrect addresses. To check the status of your transaction, you can use a blockchain explorer and enter the TX number. For example, if you would like to check transactions made on the Ethereum blockchain, you can use etherscan at https://etherscan.io/ or transactions made on Bitcoin blockchain on https://blockchair.com/

SecuX wallets only support VeChain (VEN) and Theta ERC-20 tokens but do not support VeChain (VET) mainnet or Theta coin. If you have transferred ERC-20 tokens and the transaction was successfully completed, you need to connect your wallet to SecuXess to sync with the blockchain network, in order for the transaction to be shown on your wallet. However, if you have transferred VET and Theta coins, they will not show up in your wallet. Below is an article from Binance on how to recover VET tokens that were sent to an ETH address.
https://support.binance.us/hc/en-us/articles/360050437374-How-to-Recover-VET-Sent-to-an-ETH-Address

The status of the transaction depends on the higher or lower network fees paid and network traffic. In the event of a failed transaction, the cryptocurrencies you sent will not be deducted from your account, but you might still be charged network fee based on which network you use. Once the transaction is confirmed, sent from your SecuX wallet and processed to blockchain, it cannot be canceled, altered nor refunded.

Please make sure that the currency you wish to receive or send is set to the correct network (ie BEP20, ERC20, TRC20, etc.) Sending coins/tokens to an address on different networks may result in unrecoverable loss of funds.

1. Select Ethereum from the cryptocurrency list and click on Add Accounts
2. Enter your preferred name for the account. ie. My ETH or Andy ETH
3. Click on ERC-20 icon, and select the token name.
4. If you can’t find the token you wish to add on the list, please visit the etherscan website to look up and enter the token’s contract address and decimals information and enter the data manually. https://etherscan.io/

You can find a full list of supported coins at this link: https://secuxtech.com/blog/coins-and-tokens-supported-by-secux-hardware-wallets/

For a complete list of all ERC-20 tokens, please visit: https://etherscan.io/tokens?p=1

Although Native Segwit addresses on Bitcoin are not supported by SecuX wallets at the moment, it is under investigation and consideration to be added in the future.

“Gas fees” are the transaction fees that users pay to miners on a blockchain protocol to have their transaction included in the block. The system works on a standard supply and demand mechanism. If there is more demand for transactions, miners can choose to include the transactions that pay more, compelling users to pay more to have their transactions processed quickly and efficiently.

The transaction fee that occurs with moving funds is paid towards miners for mining blocks on the blockchain. SecuX does not charge any additional transaction or processing fee.

The system works on a standard supply and demand mechanism. If there is more demand for transactions, miners can choose to include the transactions that pay more, compelling users to pay more to have their transactions processed quickly and efficiently. On the other hand, when demand is low, your transaction fees will be lower.

Gas fees can be high because Ethereum is one of most used blockchains — there is so much movement in the Ethereum chain that the blocks are full and transaction fees shoot up with each rise in demand. Gas fees are also dependent on the complexity of the transaction involved. Simple actions like sending Ethereum to a friend will likely incur a relatively small gas charge, while creating a smart contract to be used in a token sale will be far more costly.

The SecuXess website is compatible with Mac OS OS 10.13.6, Windows 10, Linux, and Chrome OS.

SecuX also offers iOS and Android mobile applications in the App Store and Google Play.

SecuXess is compatible with Chrome browser. Therefore, you need to use Chrome browser to access SecuXess.

On how to connect to SecuXess, please check out the following link for a step-by-step guide: https://secuxtech.com/howitworks/how-to-connect_v20-choose-connection/

If you are having issues connecting to the computer via USB, please refer to our How It Works section on how to connect.

If the computer does not detect the device, please make sure you are using the original cable that came with the original package, with the wallet unlocked and its Bluetooth functionality turned OFF.

If the issue persists, please try using a different USB cable, a different USB port, and make sure you are using the Chrome browser and contact support.

It is completely safe to make transactions via Bluetooth connection due to the security chip that we have in all of our hardware wallets. During connection, your private key for transaction signatures remains protected inside the security chip which is never accessed during this process and will not be susceptible to any attacks from outside the wallet. All SecuX wallets will also require a One-Time-Password (OTP) when connecting via Bluetooth to ensure security. Bluetooth 5 also has AES encryption that further encrypts sensitive data while transmitting. The large display that SecuX wallet offers also comes into play where you are able to verify all details while performing a transaction.

Blockchain essentially allows all of your crypto assets and transactions to be stored on the blockchain network, and not on any of the third-party services, including SecuX. SecuXess is only a platform that allows you to connect with blockchain networks, in accordance with their respective protocol rules, and to perform transactions without ever storing your private information. SecuX operates non-custodial services, meaning we do not store, nor do we have access to your Crypto Assets, Private Keys, passwords, passphrases, transaction history, or other credentials associated with your use of any SecuX services. Unlike traditional centralized financial services, SecuX Services do not require registration of personal information nor create personal accounts for our users.

The SecuX retail box and device are sealed with SecuX tamper-resistant labels. Before opening the box or using the device, please carefully check to see if the label is legible and make sure that it is not broken or torn.

If you found any of the above conditions on the retail box, please return it to the seller immediately. If you ordered the device directly from the SecuX web shop, please contact support and we will contact you as quickly as possible. In addition, please take photos of the retail box and prepare relevant documents, to help us track the source of the problem.

The SecuX retail box and device are sealed with SecuX tamper-resistant labels. Before opening the box or using the device, please carefully check to see if the label is legible and make sure that it is not broken or torn.

If you found any of the above conditions on the retail box, please return it to the seller immediately. If you ordered the device directly from the SecuX web shop, please contact support and we will contact you as quickly as possible. In addition, please take photos of the retail box and prepare relevant documents, to help us track the source of the problem.

If you are experiencing issues while using SecuX wallets, you can refer to our FAQs and our “How It Works” section, which provides step-by-step guidance on device setup, functions, how to connect, and how to manage crypto assets in SecuXess and SecuX Mobile App. If the FAQs and the “How it works” section are not enough to solve your issues, you can also contact the SecuX customer support team through our online contact form and we will help you out as soon as possible. https://contact.secuxtech.com/

Each retail box contains one (1) SecuX wallet, one (1) USB cable, one (1) carrying pouch, one (1) Getting started guide, and two (2) Recovery Sheets. If any of the aforementioned items is missing, please contact support, including relevant documents, photos, or screenshot and we will contact you as quickly as possible.